Last Updated 28/06/2025

At Country Lane Dog Grooming, we are committed to respecting your privacy and protecting the personal information you share with us. Whether you’re booking an appointment, contacting us online, or visiting our grooming studio, we take great care to ensure your details are handled thoughtfully and securely.

This policy explains what personal information we collect, how it’s used, and how we keep it safe.
This policy may be updated from time to time without notice, and the most current version will always be available on our website. We encourage you to check back periodically for any updates.

Information We Collect

When you become a client, we collect the following information, which is securely stored and accessed only by the business owner and employees.

• Your name, address, phone number, and email address

• Details about your dog such as name, breed, age, coat type, and grooming preferences

• Notes taken during and after grooming sessions, such as tools used, areas scissored, nails trimmed, visit dates, and temperament observations

• Emergency contact details and your preferred vet

• Any health concerns you notify us of or that are identified during grooming (e.g., lumps, warts, skin irritation, etc.)

• Any other notes relevant to your dog’s well-being and grooming history

Client records for those who have not returned within two years will be securely deleted.

Website Use & Cookies

You may browse our website without entering any personal information. Like most websites, our server automatically logs basic information such as:

• Your IP address

• Browser type and operating system

• Pages visited and the time and date of your visit

We may use cookies or analytics tools to better understand how visitors use the site. You can disable cookies through your browser settings if preferred.

When You Provide Contact Information

If you choose to get in touch via our website, phone, email, or social media, we may use your details to:

• Respond to your enquiry

• Confirm appointments and send reminders (via SMS or email)

• Contact you regarding pick-ups, drop-offs, or rescheduling

• Send occasional updates or promotions (only if you’ve opted in)

• Request feedback or reviews

• Keep internal records

• Respond to any concerns or complaints

Photos of Your Dog

We may take photos or videos of your dog during their visit, including before-and-after shots. These may be shared on our social media pages, website, or other business-related platforms to showcase our work and celebrate your dog’s visit.

If you do not want your dog’s photo used for marketing purposes, please let us know in writing at:
countrylanedoggrooming@gmail.com

All images remain the copyright of Country Lane Dog Grooming.

Data Security & Sharing

We take your privacy seriously. Your information will never be sold or shared with third parties for marketing purposes.

Any personal data collected is stored securely and used solely to support your grooming experience and your dog’s well-being.

Questions or Requests

To access or correct your personal information, or for any questions related to this policy, please contact:

Country Lane Dog Grooming
Phone: 021 202 3259
Email: countrylanedoggrooming@gmail.com